DELIVERY
UK delivery only. (For international deliveries, please email us for rates.)
All orders are sent by Royal Mail Second Class and the charge for this is £3.95. Please allow 3-5 working days for delivery. If you would like or need your item quicker, please contact us directly on
info@thecocktail.co.uk and we will send you options and prices.
We are offering collection from the Askew Road shop on Fridays between 10am and 1pm. Last orders Thursdays at midnight. Please wait for confirmation that your items are ready to collect before coming in person.
Buying for a friend? Add their shipping address at checkout.
RETURNS
If your recent purchase isn't quite what you wanted and you would like to return something our policy is as follows:
1. You must notify us within 14 days of receiving the goods and return the goods to us within 14 days of notifying us so that we can give you a full refund or exchange the item. Please note that any items bought at a discounted price must be returned within 7 days of receipt and are only eligible for a credit note.
2. All items must be returned to us unworn, undamaged and unwashed with the sale tag still attached. We reserve the right to refuse any item that is contrary to the above and that we deem not to be in a saleable condition.
3. We cannot be responsible for items lost in transit so we ask that you please use a secure delivery service and attach the correct postage to your parcel. Please also fill in the returns form (downloadable
here) with your details and send it with the item(s).
Please send your item(s) to: Cocktail Returns, 111 Askew Road, London W12 9AS
Return of Faulty or Incorrect Products
Please contact us immediately if your item(s) are faulty, incorrect or damaged in transit on their way to you. Under these circumstances we will refund you the cost of the return postage, as well as the goods and your original postage. The item(s) must be returned within 14 days of receipt.
GIFT WRAPPING / BUYING FOR A FRIEND
If you'd like your items gift wrapped please click on 'GIFT WRAPPED?' when you checkout and let us know.
You can also write a short message. We'll handwrite it and include it with your present.
Buying for a friend? You can add their shipping details when you checkout.
